Refund Policy
Key Information
- You have 30 days to initiate a return.
- Up to 7 days to process refunds.
- No restocking fee.
- The customer is responsible for the return shipping costs.
Return Policy
You can return your order for any reason within 30 days of receiving it. Make sure the items are unused, unwashed, and in their original packaging with all tags still attached. Please reach out to us at info@linocouture.com to let us know if you would like to initiate a return. We will quickly provide you with information on the next steps.
Refund Duration
We aim to handle returns swiftly. Upon receiving your return, we will process it and if approved, we will refund you within 7 days. Refunds will be made to your original payment method used when placing your order.
Order Exchange
If you would like to exchange your new order, please send us an email with your request and we will help you with the exchange process.
Return Shipping Costs
Customers are responsible for return shipping costs.
Damaged or Incorrect Orders
Did you receive your package but it's damaged or the items are incorrect (for example, wrong size or color)? No problem! Take photos of the issue, briefly explain what is wrong, and contact us at info@linocouture.com with your order number included. We will quickly assist you in resolving the problem.
Order Cancellation
We strive to process orders quickly. If you wish to cancel your order, please contact us as soon as possible at info@linocouture.com. We will do our best to accommodate your request, but we cannot guarantee cancellation once the order has been processed.
Company Information
Lino Couture is operated by Fashion District Limited, business registered in the United Kingdom.
Company number: 14433021
Address
50 Woodgate, Leicester, England, LE3 5GF
Email: info@linocouture.com
Phone: +447451267407
Customer Service
Mon-Fri: 9:30 am - 6:00 pm AEST