Shipping Policy
Key Information
- Order deadline: 12:00 pm AEST
- Order processing time: 1-2 business days (Mon-Fri)
- Order transit time: 4-7 business days (Mon-Fri)
- Free shipping
Shipping Process
If you place your order before 12:00 pm AEST, we will start processing it the same day. We process orders within 1-2 business days (Mon-Fri). After that, the order transit time is usually 4-7 business days (Mon-Fri).
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information and your tracking code. You can track your package’s journey directly through our Track Your Order page using this tracking code.
Delayed Orders
If the maximum order processing and shipping time has passed and your order has not yet arrived, please stay calm. Allow for up to two additional business days and remember to use your tracking code. If your package still has not arrived, please contact us with your order number.
Damaged or Incorrect Orders
Did you receive your package but it's damaged or the items are incorrect (for example, wrong size or color)? No problem! Take photos of the issue, briefly explain what is wrong, and contact us at info@linocouture.com with your order number included. We will quickly assist you in resolving the problem.
Order Cancellation
We strive to process orders quickly. If you wish to cancel your order, please contact us as soon as possible at info@linocouture.com. We will do our best to accommodate your request, but we cannot guarantee cancellation once the order has been processed.
Company Information
Lino Couture is operated by Fashion District Limited, business registered in the United Kingdom.
Company number: 14433021
Address
50 Woodgate, Leicester, England, LE3 5GF
Email: info@linocouture.com
Phone: +447451267407
Customer Service
Mon-Fri: 9:30 am - 6:00 pm AEST